You can schedule a video visit to have a face-to-face interaction with your doctor from the convenience of home. Video visits are available for MOST types of visits with your doctor. To schedule a video visit, call (225) 765-5500.
STEP 1 Prepare for Your Video Visit
Log in to the MyChart app on your mobile device. •"NOTE: Your device may request access to locations."
You can confirm your location (state) or enter your organization - Our Lady of the Lake Physician Group
STEP 2 Schedule an Appointment
Select Appointments.
Select Schedule an Appointment. Select Video Visit from the list.
After your MyChart video visit has been scheduled, your video visit will appear in the Appointments tab of your MyChart patient portal.
Click Test Video to make sure that your camera and microphone are working. NOTE that this button no longer appears when the option to connect to the video visit becomes available, typically 30 minutes prior to the visit.
At least 15 minutes prior to your video visit appointment, log in to the MyChart app on your mobile device.
Locate the video visit in the Appointments tab. Find your upcoming appointment and tap to open the details. Locate the video visit and select eCheck-In.
eCheck-In process: Tap eCheck-In to complete the necessary steps prior to beginning your visit. You can also edit or confirm your personal information (demographics, insurance information, medical issues, medications), pay your co-pay and e-sign any expired documents.
STEP 3 Connect to the Video Visit
Begin Visit will be located at the bottom of the screen. Click Begin Visit.
Once the video visit has made a connection a message will appear “Connected please wait for your provider”.
After you connect to the video visit, you might need to wait for your doctor to connect.
Once the doctor joins the video visit, they will appear in the top box, while you will appear in the lower box.
NOTE: If the button says test connectivity, it is too soon to enter the video visit, or the appointment time slot has passed.
STEP 4 Control the Video Visit
Change camera orientation from photo view to “selfie” view.
Make sure microphone is not muted.
Leave the video session.
Helpful Tips:
Compatibility of device: - iPhone or iPad- version 11.0 iOS or greater - Android- version 5.0 or greater
Make sure you are in a well-lit and private area.
Make sure your phone is fully charged.
If possible, please weigh yourself, take your temperature, and/or blood pressure for the visit. If these devices (scale, thermometer, blood pressure machine) are not available, you may still continue with the video visit.
If at any time you are unable to connect to your video visit, please contact your provider's office.
